Security and Privacy Policy
We
have created this security and privacy policy to demonstrate our firm
commitment to your privacy and the protection of your information.
At
ChiRunning®.com, we ensure a secure on-line credit card transaction
with the most advanced technology and respect your personal privacy. We
will never release your name, street address, telephone number or
e-mail address without your consent. We use the information we collect
about you to process orders and to provide a more personalized shopping
experience.
Our Return Policy
If you are unsatisfied with any product you bought from ChiRunning®, you can return it within 30 days after delivery and we will reimburse you for the full price of the product you ordered. Returns must be approved with return authorization. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, products, and paperwork) to receive a refund. If the products you return are in a condition other than ‘new’ we will not be able to issue a refund. If you have questions about this policy, please call our office for clarification.
Returned items may be sent to:
ChiLiving®, Inc
30 Orchard Street
Asheville, NC 28801
When making a return, make sure to include the order invoice (or a copy of the invoice) that came with your order and please notify us that you are returning the item by e-mailing us using this contact form. We will reimburse you via the payment method that you initially used to pay for the item. Refunds may take 1-2 weeks from the receipt of the return to post to your account.
If you return a product because you changed your mind and no longer want the item or because you made a mistake in ordering then we will refund you for the cost of the product (less shipping and sales tax) but you will be responsible for the return shipping. If we made a mistake in what was shipped to you or if the item is defective then we will refund you for the full cost of the product (including shipping and sales tax). If you would like to exchange the product for a different title/copy please state that when calling/emailing for return authorization.
If the product is returned to us undeliverable (wrong address or insufficent address) or delivery is refused, we reserve the right to charge shipping for the products return and we may charge for shipping it back to you.
For orders of downloadable titles we do not issue refunds, unless you are having an issue with the download or you have a valid reason for needing a refund. For questions on refunding orders of downloadable titles please email us using this contact form.
Optional Offline Ordering
You may place
your order over the phone toll-free at 828-252-9828 or toll-free at
866-327-7867 or via fax at (828-252-9829) during customer service
hours: Monday through Friday from 9am-5pm Eastern time. We are closed
Saturday and Sunday.
Information we Collect
In
designing our website, we started with the simple belief that customer
service is our number one priority. Therefore the customer information
we collect is used to enhance our services to you, our customer.
Specific areas from which we collect data include:
Membership
Prior
to checking out, we ask our customers to become a ChiRunning.com
Member. To ensure easy shopping and timely product delivery we ask for
shipping information including your email address and phone number so
we can quickly communicate with you about the status of your order.
Additionally, we may ask for limited demographic information which
enables us to continually update our site to better meet the needs of
our members.
E-mail Newsletters
We
give our members the option to sign up for our email newsletter. To
sign you up we need an e-mail address and ask for the state in which
you live to determine where to hold workshops and to inform you of
events in your area. Subscriptions can be canceled at any time.
Sharing of Information
ChiRunning®.com
protects account information against unauthorized access or release. We
will not give, sell, rent, or loan any identifiable personal
information to any third party, unless the customer has authorized us
to or we are legally required to do so. Additionally, we do not share
the buying habits of individual consumers. We may share aggregate
customer data with selected manufacturers and advertising partners.
Promotional emails only go out to customers who have indicated they
wish to receive them and customers may elect at any time not to receive
any further emails. You can unsubscribe from receiving the newsletter
or any promotional emails.
Third Party Intermediaries
To
complete credit card transactions, ChiRunning®.com provides the
following member information-using secure communications-to
Authorizenet, the intermediary credit card processing company we use:
name, billing address, credit card number, expiration date, and the
amount of the transaction. ChiRunning®.com shares shipping information
with intermediary shipping companies including but not limited to UPS,
USPS, Airborne Express, and DHL.
Notification of Changes
In
the event that ChiRunning® should change its privacy practices or start
using member information in a manner different from that stated at the
time of collection, we will send email to our members notifying them
of the changes, explaining the reasons and allowing them the
opportunity to accept the changed policy, or demand exemption from it.
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